Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
from McGraw-Hill
The New York Times Bestseller!
Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:
- Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.
Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
by Susan Scott
from Berkley Trade
Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. --Howard Rothman
The Wall Street Journal bestseller, now with new material.
The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to:
€ Overcome barriers to meaningful communication
€ Expand and enrich conversations with colleagues, friends, and family
€ Increase clarity and improve understanding
€ Handle strong emotions-on both sides of the table
The Art of Mingling: Proven Techniques for Mastering Any Room
by Jeanne Martinet
from St. Martin's Griffin
Updated with dozens of brand-new field-tested tricks, tips, lines, and maneuvers, The Art of Mingling will teach you:
* Basic Survival Fantasies for the Truly Terrified
* The Flattery Entree
* The Fade In (and the Fade Out)
* The Human Sacrifice
* The Cell-Out
* The Hors D’Oeuvre Maneuver
* The Dot-Dot-Dot Plot
* The Quotation Device
* The Quick Change
* The Faux Pas Moi
* And much, much more!
The Book of Questions
by Gregory Stock
from Workman Publishing Company
A New York Times bestseller with over 1.9 million copies in print, THE BOOK OF QUESTIONS poses 265 questions that invite people to explore the most fascinating of subjects: themselves. These questions are as intriguing as our very lives because they are about our lives-our fundamental values and beliefs, our dreams and nightmares about sex, money, love, power.
Some of the questions thrust you into a value-testing hypothetical situation (Would you accept 20 years of extraordinary happiness and fulfillment if it meant you would die at the end of the period?), some ask you to delve into your past (When is the last time you stole anything?) and help you find out if you've changed (Would you now return it if you could?), and others reveal your basic nature by examining your behavior (When you are given a compliment do you usually acknowledge it or suggest that you really do not deserve it?). Whether used as an avenue for personal growth, a tool for deepening relationships, or simply as an entertainment, THE BOOK OF QUESTIONS may be the only publication that challenges-and even changes-the way readers view the world, without offering a single opinion of its own.
Words Are Not for Hurting (Ages 4-7) (Best Behavior Series)
by Elizabeth Verdick
from Free Spirit Publishing
The older children get, the more words they know and can use-including hurtful words. This book teaches children to think before they speak, then choose what to say and how to say it. They learn that there is a connection between hurtful words and feelings of anger, sadness, and regret. They explore positive ways to respond when others say mean or unkind words to them. And they discover the importance of saying "I'm sorry," two little words that can be a big help. Includes activities and discussion starters that parents, caregivers, and educators can use when working with children.
Change the page count to 40 pp.
Add the age range of Ages 4-7.
Speak English Like an American (Book & Audio CD set)
by Amy Gillett
from Language Success Press
If you already speak English, but now would like to start speaking even better, then Speak English Like an American is for you. This book and CD set is designed to help native speakers of any language speak better English. Over 300 of the most-used American English idioms and phrases are presented in engaging dialogue, with plenty of usage examples, illustrations, and lots of exercises -- with convenient answer key -- to help you learn the material. The audio CD includes all of the dialogues. Ideal for self-study. A fun and effective way to improve your conversational English!
The Complete Book of Questions: 1001 Conversation Starters for Any Occasion
by Garry Poole
from Zondervan
This book provides groups with 1,001 engaging and thought-provoking icebreaker questions to start and sustain meaningful conversations.
The World Cafe: Shaping Our Futures Through Conversations That Matter
by Juanita Brown
from Berrett-Koehler Publishers
The World Café process has been used by tens of thousands of people around the world to tackle real-life issues. Based on seven key principles, it begins with small, intimate conversations at café -style tables; these gatherings then link and build on each other as people move between groups and cross-pollinate ideas. In this way, Café learning enables even very large groups to think together creatively in a single, connected conversation. This complete resource explains the Café concept and provides readers with the tools they need to get started. Each chapter opens with stories from business, education, government, and community organizations, each a dramatic example of how leaders are using this process in the real world. Such stories underline the Café 's immediate, practical implications for meeting and conference design, strategy formation, knowledge creation, and large-scale systems change. The book includes a foreword by best-selling author Margaret J. Wheatley, an afterword by author Peter Senge, and real-world stories of the Café process in action at Hewlett-Packard, the nation of Singapore, and the University of Texas.
The Fine Art of Small Talk: How To Start a Conversation, Keep It Going, Build Networking Skills -- and Leave a Positive Impression!
by Debra Fine
from Hyperion
Nationally recognized communication expert Debra Fine reveals the techniques and strategies anyone can use to make small talkin any situation Do you spend an abnormal amount of time hiding out in the bathroom or hanging out at the buffet table at social gatherings? Does the thought of striking up a conversation with a stranger make your stomach do flip-flops? Do you sit nervously through job interviews waiting for the other person to speak? Are you a Nervous Ned or Nellie when it comes to networking? Then its time you mastered The Fine Art of Small Talk. With practical advice and conversation cheat sheets, The Fine Art of Small Talk will help you learn to feel more comfortable in any type of social situation, from lunch with the boss to an association event to a cocktail party where you dont know a soul.
Conversationally Speaking : Tested New Ways to Increase Your Personal and Social Effectiveness
by Alan Garner
from McGraw-Hill
More than a million people have learned the secrets of effective conversation using Conversationally Speaking. This revised edition provides more ways to improve conversational skills by asking questions that promote conversation, learning how to listen so that others will be encouraged to talk, reducing anxiety in social situations and more.
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